Refund Policy

Refund Policy

Effective date: July 15, 2026 · Version 1.0

This is a first draft pending attorney review.

IsMyBillWrong is an AI service that audits medical bills for errors and generates dispute letters for a flat fee. This Refund Policy explains when you can get your money back. It is part of our [Terms of Service](./terms-of-service.md) and is incorporated into them by reference.

The scan is always free

The error-likelihood scan is free — there is nothing to refund because you are never charged for it. You only pay if you choose to buy a paid audit or package.

Paid audits — refund if we find nothing actionable

Our paid products are:

• Standard Audit — $49
• Complete Dispute Package — $99
• Follow-up round — $19 each

If you purchase a Standard Audit ($49) or Complete Dispute Package ($99) and our audit finds no actionable billing issues in your bill — meaning no supportable finding you could reasonably dispute — you may request a full refund of that purchase.

What "actionable findings" means. If the audit produces one or more supported findings (for example, a duplicate charge, a code combination that should not be billed together, an apparent upcode, a charge your EOB shows was rejected, or a similar issue) with an explanation and a citation, the audit has delivered its result and is not refundable on the "no findings" basis, even if the provider or insurer ultimately disagrees or does not respond. Because we cannot control how a provider or insurer responds, the refund is based on whether we found actionable issues — not on the outcome of your dispute. We never guarantee a particular result.

Follow-up rounds ($19). A follow-up round is a specific additional letter or escalation you ask us to prepare. Because it is produced on request, it is generally non-refundable once delivered. If a follow-up you paid for was not delivered, or was delivered incorrectly through our error, contact us and we will re-issue it or refund it.

Other situations we'll make right

• Duplicate or accidental charge — refunded in full.
• Technical failure on our side that prevented us from delivering what you paid

for — refunded in full, or we'll complete the work, your choice.

• You were charged the wrong amount — we refund the difference.

How to request a refund

Email [[CONTACT_EMAIL]] from the email address on your account within 30 days of your purchase. Include your account email and the approximate date of purchase, and briefly tell us why. You do not need to justify a "no actionable findings" request beyond identifying the purchase — we will check the audit result.

Timeline

We aim to review your request within 5 business days and, if approved, to issue the refund within 5–10 business days to your original payment method through Stripe. The time for the refund to appear on your statement depends on your bank or card issuer.

Questions

Email [[CONTACT_EMAIL]]. See also our [Terms of Service](./terms-of-service.md) and [Privacy Policy](./privacy-policy.md).

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